✦ Help & Support Centre ✦

988wan Frequently Asked Questions

Everything you need to know about registering, depositing in PKR, claiming bonuses, betting on PSL cricket and staying in control — answered clearly and in full.

25 Questions Answered
5 Topic Categories
24/7 Live Chat Support
PKR Display Currency

Account & Registration

Answer

Click the registration button on the 988wan homepage and fill in the required details — your full name, email address, date of birth and preferred password. You will also need to confirm you are 18 or older and agree to the Terms and Conditions. Once submitted, check your email for a verification link to activate your account.

Answer

Players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and other cities across Pakistan may attempt to access 988wan. However, you are solely responsible for understanding whether online gambling is lawful in your specific location. 988wan does not claim to be licensed or approved by any Pakistani government authority. Please review applicable local law before registering.

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Yes. 988wan is strictly an adults-only platform. You must be at least 18 years old to register and play — or the higher minimum age required by the applicable licence jurisdiction. We carry out age verification checks during the KYC process. If a player is found to be underage, their account will be suspended immediately and winnings may be forfeited.

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No. Each individual may hold only one registered account on 988wan. Creating duplicate or multiple accounts — sometimes called multi-accounting — is a breach of our Terms and Conditions. If duplicate accounts are detected, all associated accounts may be suspended, balances forfeited and the player permanently banned from the platform.

Answer

Standard KYC verification on 988wan typically requires a valid Pakistani Computerised National Identity Card (CNIC) or current passport — with all four corners visible and text clearly legible. You may also be asked for a proof-of-address document (such as a utility bill or bank statement dated within three months) and a selfie or liveness check. Documents must be uploaded through the Platform's official HTTPS-secured portal only.

Answer

On the 988wan login page, click the 'Forgot Password?' link. Enter the email address registered to your account and you will receive a secure password-reset link. Follow the instructions in that email to set a new password. If you do not receive the email within a few minutes, check your spam or junk folder. For further assistance, contact our support team via live chat.

Deposits & Withdrawals

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988wan displays all balances and transactions in Pakistani Rupees (PKR). This means you can see your deposit amounts, withdrawal figures and account balance in PKR at all times, without needing to calculate exchange rates. Some cryptocurrency options such as BTC and USDT may also be available in the cashier — check your account dashboard for current options.

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988wan references familiar Pakistani payment options including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and BTC/USDT as contextual references. Actual availability of any specific method depends on the operator's cashier at the time of your deposit or withdrawal. These references do not imply that any payment provider endorses or supports gambling activity.

Answer

Withdrawal processing times vary depending on the payment method selected and the outcome of any security or KYC verification checks required before the payment is released. 988wan does not guarantee specific processing windows. Completing your KYC verification in advance of your first withdrawal request is strongly recommended to avoid unnecessary delays.

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Minimum and maximum withdrawal amounts on 988wan are displayed in PKR within the cashier section of your account at the time of your request. These figures may vary by payment method and may be updated by the Operator periodically. Always check current limits in the cashier rather than relying on previously seen figures. Contact support if you need clarification.

Answer

Yes. Full KYC identity verification must be completed before 988wan can process any withdrawal. This is a standard requirement for player protection, fraud prevention and compliance with anti-money laundering obligations. We recommend completing your KYC as soon as possible after registration to ensure withdrawals can be processed without delays when you request them.

Games & How to Play

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988wan offers a broad range of games including slots with varying themes and paylines, classic and modern table games such as blackjack, baccarat and roulette, live dealer games streamed in real time, instant games for quick play, and esports betting markets. The game catalogue may be updated periodically — check the lobby for the latest available titles.

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988wan includes a sports betting section that covers cricket markets, including Pakistan Super League (PSL) fixtures, T20 internationals and ICC tournament matches. Sports betting availability and specific markets are subject to the Operator's offerings at any given time. Market availability may vary depending on match schedules and pre-match or live betting coverage offered by the Platform.

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In addition to cricket, 988wan's sports betting section may cover football (international club and national team fixtures), UFC and mixed martial arts bouts, esports tournaments and other sporting events depending on schedule and operator availability. The exact range of markets and events offered may vary — check the sports section of your account dashboard for current coverage.

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Casino game results on 988wan are determined by certified Random Number Generator (RNG) software for digital games, or by physical dealing and spinning processes for live dealer games broadcast in real time. The Operator does not manipulate game outcomes. RNG certifications are issued by independent testing laboratories as part of the platform's licensing requirements.

Answer

Yes. 988wan is optimised for mobile browsers on both Android and iOS devices, so you can access the full platform including your account dashboard, responsible gambling tools, game lobby and sports betting section from your smartphone without needing to download a separate app. The mobile experience uses the same TLS/SSL encryption as the desktop version to keep your session secure.

Bonuses & Promotions

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Welcome and other promotional bonuses on 988wan are subject to specific terms including eligibility criteria, minimum deposit amounts in PKR, wagering requirements and expiry periods. Details of any active offer are displayed in the Promotions section of the Platform. Read the full bonus terms before opting in. If you have questions about a specific offer, contact live chat support.

Answer

A wagering requirement specifies how many times a bonus amount — or in some cases, the deposit plus bonus combined — must be wagered before associated winnings can be withdrawn. For example, if you receive a bonus of PKR 1,000 with a 30x wagering requirement, you would need to wager PKR 30,000 in total before withdrawing. Specific game contribution percentages and maximum bet limits apply during bonus play — always check the promotion's terms.

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Bonus funds credited to your account are non-withdrawable until the applicable wagering requirement has been met in full. Only the real-money winnings generated after completing the wagering requirement become eligible for withdrawal, subject to standard withdrawal conditions. Attempting to withdraw before meeting wagering requirements may result in the bonus and associated winnings being forfeited.

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Yes. All bonuses on 988wan are subject to an expiry period specified in the relevant promotion's terms and conditions. If the wagering requirement is not completed within the expiry window, both the bonus funds and any associated winnings are forfeited. Expiry periods and other conditions vary between promotions — always review the specific terms before accepting an offer.

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Yes. Many 988wan promotions specify which game types contribute to the wagering requirement and at what percentage. Slots commonly contribute 100%, while table games, live dealer games and certain other products may contribute at a lower rate or not at all toward completing a bonus requirement. Specific restricted and eligible games are listed in the individual promotion's terms. Always read them before activating a bonus.

Security & Responsible Gambling

Answer

988wan uses industry-standard TLS/SSL encryption to protect all data transmitted between your device and the Platform. Sensitive data including passwords and identity documents is stored with encryption at rest. Personal data is accessed only by authorised personnel with a legitimate operational need. Full details of how your data is collected, used and protected are set out in the 988wan Privacy Policy.

Answer

988wan provides a full set of responsible gambling tools accessible from your account dashboard: deposit limits (daily, weekly, monthly in PKR), loss limits, session time reminders, reality checks, cooling-off periods and formal self-exclusion. Limits that reduce your spending take effect immediately. Self-exclusion requests can be initiated by contacting live chat support at any time. For full details visit the Responsible Gambling page.

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To initiate a self-exclusion from 988wan, contact our support team via live chat — available 24/7 as per operator-provided information — and request a self-exclusion for your preferred duration (6 months, 1 year, 3 years or permanently). During the exclusion, your account will be suspended and you will not be able to log in or place wagers. Permanent exclusions cannot be reversed.

Answer

988wan customer support is available 24/7 via live chat through your account dashboard, as per operator-provided information. For non-urgent enquiries, you can also reach the support team by email at [email protected] — note that this is a plain-text address and not a clickable link. Support is provided in English. Response times may vary but live chat is typically the fastest channel.

Answer

If you believe your 988wan account has been accessed without your authorisation, contact support via live chat immediately and request that your account be temporarily suspended while the issue is investigated. Change your password as soon as you regain secure access. Never share your login credentials with anyone, and avoid logging in from shared or public devices to minimise security risks.

Still Have a Question?

Our support team is online 24/7 via live chat in your account dashboard. For email enquiries, use the address below — plain text only, not a link.

[email protected]

Why 988wan

Platform Highlights for Pakistani Players

PKR Display Currency

All balances, bets, deposits and withdrawals are shown in Pakistani Rupees — no confusing currency conversion, no hidden exchange fees on your displayed figures.

Mobile-First Experience

988wan is fully optimised for smartphones. Whether you are following a PSL match in Lahore or browsing in Karachi, the platform works smoothly in your mobile browser.

Cricket & Live Sports

Bet on PSL, ICC T20 and international cricket fixtures alongside football and other live events. Sports markets are available pre-match and in-play as per operator schedule.

Responsible Gambling Tools

Set deposit limits, loss limits, session reminders and cooling-off periods directly from your dashboard. Self-exclusion is always one support chat away — no barriers, no waiting.

Secure & Encrypted

TLS/SSL encryption on every page, secure HTTPS-only KYC document upload and access controls ensuring your account and personal data stay protected at all times.

24/7 Live Support

Our support team is available around the clock via live chat in your account dashboard. English-language support, fast responses and no-judgement help with any account or gameplay query.

Still Have Questions About 988wan?

Our support team is available 24/7 to help. You can also explore our platform policies for detailed information on your rights, data protection and responsible gambling tools.

18+ only — or the higher minimum required by the applicable licence jurisdiction. Gambling involves financial risk. Local laws may restrict gambling in your location. Always play responsibly.